Responsible Gaming

Funplay Casino is committed to promoting responsible gaming and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, consider your circumstances, set clear limits and make sure gambling is an activity you can afford. If gambling begins to affect your finances, relationships, work or wellbeing, take a break and seek support.

Funplay Casino operates under a licence issued by the Curaçao Gaming Authority, with personal data stored confidentially and a responsible gaming section available on the site.

Gamble responsibly

Responsible gaming means making informed decisions about whether, when and how you gamble. Casino games are based on chance, and losses can occur. No strategy, system or pattern can guarantee a win. Previous results do not determine future results, and a win is never owed because you have experienced losses.

Only gamble with money you can afford to lose after essential expenses have been paid. Do not use money set aside for rent, bills, food, education, savings or other important commitments. Avoid gambling with borrowed money, credit intended for necessities or funds that belong to someone else. If you are feeling distressed, tired, angry, under the influence of alcohol or drugs, or pressured to recover losses, it is safer not to play.

Set a spending limit before you start and stop when you reach it.
Set a time limit and take regular breaks away from the screen.
Keep a record of deposits, wagers and withdrawals so you understand your activity.
Do not chase losses or increase stakes to try to win back money.
Do not borrow money or sell possessions to continue gambling.
Avoid gambling when it interferes with sleep, work, study, family time or other responsibilities.
Treat wins as temporary outcomes rather than a regular source of income.
Never allow another person to use your account, and do not use another person’s account.

Gambling is not suitable for everyone. You must meet the applicable legal age requirement and comply with the rules that apply to you. If you are under the legal gambling age, do not create an account or attempt to play. Parents, guardians and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling services or devices.

Tools to help you stay in control

Planning your gambling before you begin can make it easier to stay in control. Depending on the features available to your account and the applicable terms, safer gambling settings may allow you to manage deposits, spending, wagering, session time or access to the service. Choose settings carefully and consider them part of your personal entertainment budget.

Deposit and spending limits

A deposit or spending limit can help control how much money you make available for gambling over a selected period. Choose an amount that is affordable and does not affect essential expenses. A limit is not a guarantee that you will win or that you will stop all gambling activity outside your account. Review your settings regularly and do not increase a limit simply because you have lost money or want to continue playing.

Time limits and breaks

Long sessions can make it harder to notice how much time or money you are spending. Use reminders, take regular breaks and step away from the device. A break can help you reassess your decisions before continuing. If you feel unable to stop, close the session and consider requesting a longer restriction on access.

Time-outs and self-exclusion

A time-out or self-exclusion is a stronger restriction for people who want to stop gambling for a period or indefinitely. If these options are available, you can request that access to your account or gambling services be restricted for the selected period. Self-exclusion should be taken seriously. Do not attempt to open another account, use another person’s account or find ways around a restriction.

If you ask for a gambling restriction, we may need to confirm your identity and apply the restriction in accordance with our procedures and applicable law. Existing balances, pending transactions and other account matters may be handled under the relevant terms. A restriction on one account or service does not automatically remove access to other gambling services.

Choose limits before you begin playing.
Do not change limits during a session to continue gambling.
Use a break or time-out if you feel your play is becoming difficult to control.
Request self-exclusion if you want a longer or more comprehensive restriction.
Do not create another account or ask someone else to play on your behalf.

Recognising signs of gambling harm

Gambling harm can develop gradually. It may affect a person’s finances, mental health, relationships, employment or daily routines. You do not need to wait for a serious problem before taking action. If you are concerned about your gambling, reduce or stop play, review your account activity and speak with someone you trust or a qualified support service.

Spending more time or money gambling than you planned.
Trying to recover losses by gambling more often or with larger amounts.
Feeling restless, anxious, irritable or upset when you cannot gamble.
Hiding gambling activity, losses or transactions from family or friends.
Borrowing money, missing payments or selling belongings to fund gambling.
Neglecting work, study, health, relationships or everyday responsibilities.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Attempting to stop or cut back but being unable to do so.
Feeling guilt, shame, hopelessness or distress after gambling.

These signs do not provide a diagnosis, but they can indicate that extra support may be useful. Talk openly with a trusted person and seek help from an independent gambling support service in Australia. These services may provide confidential information, counselling, financial guidance and practical strategies. If gambling is causing immediate danger, severe distress or thoughts of self-harm, contact emergency services or an appropriate crisis support service in your area without delay.

Supporting someone else

If you are worried about another person’s gambling, choose a calm time to talk. Explain what you have noticed without blaming or threatening them, listen to their concerns and encourage them to seek professional support. You may also need support for yourself. Avoid lending money to fund gambling, covering up losses or taking responsibility for debts that are not yours. Consider independent financial or counselling advice if gambling is affecting your household.

Our approach and getting help

Funplay Casino aims to provide clear information about responsible gaming and support customers who want to manage or restrict their gambling. We may monitor account activity for indicators of risk, contact customers about safer gambling options and apply account measures where appropriate or required. This can include requests for information, limits, temporary restrictions or account closure. Any action will be handled under applicable laws, regulatory requirements and the relevant site terms.

Responsible gaming tools cannot remove every risk and are not a replacement for professional assistance. You remain responsible for deciding whether gambling is appropriate for you and for following any limits or restrictions you choose. We encourage you to use independent support if you are worried about your gambling, even if your account activity appears limited.

Steps to take if you are concerned

Stop gambling and take a break as soon as you feel concerned.
Review your recent activity and identify the amount of time and money involved.
Use available limits, time-out or self-exclusion options.
Tell a trusted person what is happening and ask for practical support.
Contact an independent Australian gambling support or counselling service.
Seek financial advice if gambling has affected bills, debts or household money.

If you need help with a responsible gaming setting or want to discuss a restriction on your Funplay Casino account, use the available customer support channel shown on the website. Do not include sensitive information in public comments or messages. Requests may be handled in line with verification, security and privacy procedures.

By using Funplay Casino, you acknowledge that gambling involves risk and that outcomes cannot be guaranteed. Read the applicable terms and conditions, understand the rules of each game and make decisions that protect your financial and personal wellbeing. Gambling should remain an occasional leisure activity, never a necessity or a way to meet financial commitments.